Shipping and returns

SHIPPING INFORMATION:

All orders before 2pm will be dispatched on the same day.

UK RETURNS

We accept returns for a refund within 28 days of receiving your order

SHIPPING RATE

Flat Rate: £5 (24 Hour Service)

NON-REFUNDABLE ITEMS

We are unable to accept returns for final sale items (50% or more discount) and earrings.

HOW TO MAKE A RETURN

1

Read our return policy

2

Download the return form

3

Follow instructions in the returns
form and lodge your return

RETURNS POLICY

  • All items must be returned in their original plastic packaging and all tags attached, in its original unwashed, unworn condition with no makeup stains, perfume scent, or pet hair.
  • All returns must be shipped directly to our United Kingdom warehouse as we are unable to accept returns in-person.
  • Returns processing time 7-10 working days.
  • We are unable to do direct exchanges. All new orders need to be placed on our website.
  • We do not accept returns for a refund if you did not receive your order in time for a specific event or if the event was cancelled.
  • For items that were purchased during a promo period, we will issue you with a store credit for the amount that was paid.
  • For bridal parties, we strongly recommend ordering the dresses together as there may be colour variations for each restock. We will not be able to accept returns for orders outside of our return period for colour variation reasons.

FAQS

How do I return my item?

Please read our returns policy to ensure your return meets our return policy guidelines prior to initiating your return.

UK Returns

Fill out the return form that is included with your order. It can also be downloaded and printed here. Once it is filled in, repackage your return items and include the return form.

Can I exchange my order?

We do not offer direct exchanges. A new order will need to be placed on our website.

What happens once my return is shipped?

Once your return item is shipped, please keep the tracking details. When your return is delivered to us, we will process the return within 3-5 business days.

How long does it take to receive my refund?

Once your return arrives back to us, you will receive your refund within 3-5 business days.

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